Case Study | Patient Advocate expedites a patient’s appointment saving an 11 week wait

Published: 24 September 2018

Case Study

Patient Advocate Expedite Patient’s Appointment Saving an 11 Weeks Wait.

A Patient was referred to Patient Advocate in 2014. This patient had a referral from their GP for a neurophysiology appointment for their ophthalmology condition. Patient A was under the impression that their GP had made an urgent referral, and they would be given an appointment within 2 weeks. Patient Advocate identified that this patient’s referral was marked as routine and therefore the waiting time for this appointment would be 13 weeks. Patient Advocate then ascertained that the referral status can be changed to urgent and thus managed to expedite the Patient’s appointment and they were seen within 2 weeks.

Reduction in wait time to outpatient appointment and/or treatment: 11 Weeks