Patient Advocate Ltd, referred to as the “Company”, understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our clients and individuals and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Patient Advocate Ltd, (the Company) as Data Controller, make decisions about processing activities. We exercise overall control of the personal data being processed and are ultimately in charge of and responsible for the processing.
Patient Advocate Ltd:
Registered address: Thames House, Roman Square, Sittingbourne, Kent ME10 4BJ
Main trading address: 1 Cornhill, London EC3V 3ND.
Data Protection Officer: Julie Yarlett
Telephone: +44(0) 20 7160 9735
Postal Address: 1 Cornhill, London EC3V 3ND
Representative: Michael Brown
Telephone: +44(0) 20 7160 9735
Postal Address: 1 Cornhill, London EC3V 3ND
This Privacy Information explains how the Company use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that the Company use is set out in Part 7, below and includes processing of Health and Clinical data, with express consent from the Individual/Patient.
Under the Data Protection Legislation, you have the following rights, which the Company will always work to uphold:
For more information about the Company use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 13.
It is important that your personal data is kept accurate and up to date. If any of the personal data the Company holds about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about the Company use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. The Company would welcome the opportunity to resolve your concerns, so please contact the Company’s Data Protection Officer using the details in Part 13.
We may collect and hold some or all of the personal, and non-personal data set out in the table below, using the methods also set out in the table.
We do not collect any data relating to criminal convictions and/or offences.
The following personal data is collected, held, and processed by the Company (for details of Data Retention, please refer to the Company Retention Policy):
Under the Data Protection Legislation, the Company must always have a lawful basis for using personal data. The following table describes how the Company use your personal data, and our lawful bases for doing so:
With your permission and/or where permitted by law, the Company may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message or post with information, news, and offers on our services. You will not be sent any unlawful marketing or spam.
The Company will always work to fully protect your rights and comply with the Company obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out at any time.
The Company will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.
The Company does not use automated systems for carrying out decision-making. The Company does not use profiling.
The Company will only use your personal data for the purpose(s) for which it was originally collected unless the Company reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If the Company do use your personal data in this way and you wish would like an explanation on how the new purpose is compatible with the original, please contact the Company using the details in Part 13.
If the Company need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, the Company will inform you and explain the legal basis, which allows the Company to do so.
In some circumstances, where permitted or required by law, the Company may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
How Long Will You Keep My Personal Data? (Retention Period)
The Company will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
The Company only store and transfer data within the UK. This means that it will be fully protected under the Data Protection Legislation.
The security of your personal data is essential to our Company and to protect your data, the Company take a number of important measures, including the following:
The Company will share personal data with third parties for the purposes of medical referrals (please see section 8 for more specific information) subject to the following exceptions:
If you want to know what personal data the Company have about you, you can ask for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 13. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell the Company everything the Company needs to know to respond to your request as quickly as possible.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover the companies’ administrative costs in responding.
The Company will respond to your subject access request within one month of receiving it. Normally, the Company aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date the Company receive your request. You will be kept fully informed of our progress.
To contact the Company about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Julie Yarlett):
Email address: firstname.lastname@example.org.
Telephone number: +44(0) 20 7160 9735.
Postal Address: 1 Cornhill, London EC3V 3ND.
Should you have any concerns re the security and protection of your personal data, you have the right to contact the Information Commissioners Office:
Helplinenumber: 0303123 1113
The Company may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if the Company change its business or operating procedures in a way that affects personal data protection.
Any changes will be made available on the Company website. This Privacy Notice was last updated November 2023.